Experience, Honors & Awards

Experience

	Team Leader, Non Voice Transform Solution Pvt Ltd May 2009 – Present (4 years 9 months)Surat Area, India Handling Team of 20 team members. Handling client interaction. Training of executives. Prepare daily reports, MIS data, Projects Documents. Doing QC of work done every day. Reporting to Operations manager and Clients. Representing Production team at management meetings. Conducting audits to ensure all processes are floor like documentions, quality, IT. Help in executive recrutement and training
	CIE: Customer Interactive Executive Reliance BPO Pvt Ltd September 2007 – January 2009 (1 year 5 months)Navi Mumbai, Maharashtra RIM billing collection for Gujarat, Maharastra, Delhi, UP, Punjab, Rajasthan, Haryana, Goa circles Retention of customers Outbound and Inbound process Customer support for Reliance Global Calling (RGC). Customer support for RIM Prepaid service for Gujarat Circle
	SAP Operator Essar March 2007 – September 2007 (7 months)Hazira, Surat Handling the MIS data for dispatch departments.

Honors and Awards

	Best Executive OCU - January - June 2008 Reliance BPO Pvt Ltd June 2008 This certificate is provided to the best agent for the Circle who has achieve all the benchmark of the company related to productivity, quality, and AHT.
	Star Team Leader - September 2012 TransForm Solution Pvt Ltd September 2012 Was awarded Best Team Leader Award for excellent performance in the month of September 2012.
	Star Team Leader - Year 2012 TransForm Solution Pvt Ltd January 2013 Was awarded Best Team Leader Award for excellent performance for the Year of 2012.
	OnTrac Leadership Certification Award OnTrac Technologies Pvt. Ltd & TransForm Solution Pvt Ltd August 2013 This certification is done based on various aspects. Its starts with a rigorous training done by the OnTrac Team and a 8 weeks Review period to be monitored by the parent company and reporting manager for the Team Leader. Once these 2 levels complete, the Team Leader has to do a presentation for a panel of judges and display the implementation of training and developments across the 8 weeks of review. According to that he is rated on a scale of 1 to 5 as per his/her implementation and learning.